Learn how to request access to health care records, contact the Texas Behavioral Health Executive Counseling, and file a consumer complaint with the Office of Attorney General’s Consumer Protection webpage.
While most issues between client and clinician can be addressed directly, some situations could require escalation. In compliance with the State of Texas, we provide information below to assist your pursuit of a report, if you should find yourself in such a situation. Questions? Please Contact Laurie Petty, 214-202-4687.
REQUEST THE CONSUMER’S HEALTH CARE RECORDS FROM THE LICENSEE
We are required to retain your records for 7 years, or 5 years after a former child client has turned 18. If needed, records can be requested by contacting Laurie Petty directly. Please include consumer’s full name, date of birth and dates of records requested. Contact Laurie Petty, 214-202-4687, lauriepetty@sbcglobal.net.
CONTACT THE TEXAS BEHAVIORAL HEALTH EXECUTIVE COUNCIL
1801 Congress Ave., Ste. 7.300 Austin, Texas 78701 – (512) 305-7700
Investigations/Complaints 24-hour, toll-free system- (800) 821-3205
More information about how to contact the Texas Behavioral Health Executive Council website.
FILE A CONSUMER COMPLAINT REGARDING A LICENSEE
If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board. Detailed instructions about filing a consumer complaint regarding a licensee to the Office of Attorney General’s Consumer Protection at the website listed below.
Consumers can find detailed instructions about filing a consumer complaint regarding a licensee to the Office of Attorney General’s Consumer Protection on the website of the Office of Attorney General.
Consumers can file a complaint online on the website of the Office of Attorney General.